Delivery terms.
Updated 3 October 2026
Requesting a delivery
TippSend collects items from homes and businesses for delivery to another address. Submitting a form is a request. We confirm the addresses, availability, delivery window, price and any handling requirements before accepting the job.
Eligible items
Items must be safely packaged, fit in a standard car boot, weigh no more than 25 kg and have a declared value no greater than €500. Tell us about fragile items or special handling before we accept the delivery.
We do not accept cash, financial instruments, medicines, temperature-sensitive goods, hazardous materials, weapons, illegal goods or live animals. You must be authorised to send the item and provide accurate information.
Payment and test bookings
Payment is requested only after a quote and availability have been agreed. A checkout marked “test” is for testing only: it does not take a real payment or arrange a delivery.
Collection and handover
Have the item ready at the agreed collection time. Make sure the recipient can receive it during the agreed window. Tell us about access restrictions before collection. If collection or handover fails, we will contact you to agree a return or another attempt and disclose any additional charge before proceeding.
Cancellations and refunds
Contact TippSend as soon as possible if you need to cancel. Cancellation arrangements and any applicable charges must be agreed before payment. If we cannot carry out an accepted delivery, we will contact you to arrange an alternative or a refund for the service not provided. Your statutory consumer rights remain unaffected.
Delivery windows and item care
Delivery windows are agreed estimates. Traffic, weather and access issues may affect timing. We will communicate material changes. Report damage, loss or any other delivery issue promptly so we can investigate. Do not send an item requiring specialist handling or insurance unless we have agreed suitable arrangements in advance.
Contact
Email contact@tippsend.ie and include your request or order reference. Personal information is handled as described in our privacy policy.