Who we are
TippSend is a local delivery service operating in South Tipperary, Ireland. Our contact email is contact@tippsend.ie. When we say "we", "us", or "TippSend", we mean the person running this service.
What personal data we collect
When you place an order or make a booking, we collect:
- Your name, email address, and phone number
- The recipient's name, phone number, and delivery address
- Your pickup or delivery address
- Any special instructions you provide
- Your order details (item description, preferred date and time, price paid)
We do not collect or store your payment card details. All payments are processed securely by Stripe, which has its own privacy policy.
Why we collect it
We need this information to fulfil the delivery you've paid for — to collect your item, deliver it to the right person, and contact you if something comes up. The legal basis under GDPR is contract performance (Article 6(1)(b)): we can't do the job without it.
How we use it
- To carry out your delivery and contact you or the recipient about it
- To send you a booking confirmation email
- To send status updates (collected, out for delivery, delivered)
- To resolve disputes or answer questions about your order
We do not use your data for marketing, and we do not sell or share it with third parties for any commercial purpose.
Who we share it with
Your data is shared only with services that are essential to running TippSend:
- Stripe — payment processing (they receive your email address at checkout)
- Railway — hosts the website and PostgreSQL database. The current deployment is in the United States.
- Resend — sends service emails when email delivery is enabled
These providers process information needed to provide their services. Hosting and email processing may involve transfers outside the European Economic Area; provider terms and safeguards apply.
How long we keep your data
We retain information needed for delivery, customer support and applicable accounting obligations. You can contact us to request deletion of information we no longer need. Automatic deletion is not currently enabled.
Your rights
Under GDPR, you have the right to:
- Access — ask us what personal data we hold about you
- Correction — ask us to correct inaccurate data
- Erasure — ask us to delete your personal data ("right to be forgotten")
- Restriction — ask us to stop processing your data in certain circumstances
- Portability — request a copy of your data in a readable format
To exercise any of these rights, email us at contact@tippsend.ie. We will respond within 30 days.
Cookies
TippSend uses only essential cookies — for login sessions and form security (CSRF protection). We do not use tracking cookies, advertising cookies, or analytics services that identify you personally. No cookie consent banner is required.
Data security
Your data is stored in a PostgreSQL database with private network access with access restricted to the TippSend operator. All data is transmitted over HTTPS. We take reasonable steps to protect your information, but no system is completely foolproof.
Data breaches
In the unlikely event of a data breach affecting your personal data, we will notify the Irish Data Protection Commission (DPC) within 72 hours as required by GDPR, and notify affected individuals where appropriate.
Contact & complaints
If you have any question about how we handle your data, email us at contact@tippsend.ie.
If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission (DPC), the supervisory authority for data protection in Ireland.
Last updated: 3 October 2026